So today I sit thinking about multiple discussions that I have had during the past week of work. There have been numerous conversations as to how we want 2012 to be the “Year of the Patient” and what that is going to look like. Ultimately, we are here to provide timely, safe, respectful, high quality healthcare services to our customers and their families. The questions start in my mind: What needs to happen? What needs to change? What supports need to be put in place? Who are the right people to lead this amazing charge?
In October of 2009, results were released from the Saskatchewan Patient First Review that was conducted by Tony Dagnone. These results were presented to the Ministry of Health and called for changes as to how patients experience the health system, how health services are delivered, and how the system is managed. Now this is all fine and good, but I don’t think this was something that anyone would dispute. And the problem is, this really doesn’t give you a “paint by number” approach as to how it should happen. So really, it is going to be up to us working in the system to make the Revolutionary Transformation. And really…so it should be.
Earlier this month, I provided an update on what the SCHR CQI department has been up to over the last year. There have been some pretty amazing results from the work that we were all a part of in 2011. But this isn’t the time to “rest on our laurels” so to speak. Now my problem is I missed signing up for Revolutionary Transformations 101. My hope is, that all of you didn’t, because I am throwing down a challenge to every single employee of Sun Country Health Region. I need all of you to give me the answers to the questions I put out at the top. It’s up to all of you to help put Saskatchewan
My specific challenge is this – I want 100 answers in 100 days as to how we can make 2012 the Year of the Patient. There will be lots of avenues for each of you to give me this feedback:
1) There is a spot to post feedback on my blog – the link is at the bottom of my signature in all emails and is as follows: http://www.walkthegemba.blogspot.com/
2) Send your suggestions to lean@schr.sk.ca
3) There will be a section on all bulletin boards for everyone to view this challenge; simply put them in an envelope and send them interoffice mail to me. The boards will be checked frequently and every suggestion will be read.
I would really like to have the opportunity to follow up every suggestion with the individual or group, but I’m hoping the volume doesn’t allow for that! And it is quite possible that you may not want anyone to know what your suggestion is. Anonymous or not, please send them in and be sure they will all be considered.
I have said time and time again that it makes no difference what service line you work in, or whether or not you even deal with patients or families face to face, we all have such an integral role in healthcare. Without you doing the job that you do, and performing the amazing work that you do, this system will fail. I often use the analogy of the wheel - if one of the spokes is weak or happens to fail, the entire wheel is compromised. Similarly, if one of the spokes decides it’s going to try and take on the world alone, it’s going to over shoot the rim and what have you got? A flat tire and with a flat tire where do you find yourself? Pulled over to the side and the race is done. So if we are to be successful in the race to the top of healthcare excellence, this needs to be a team affair.
The only way to ensure that Revolutionary Transformation happens is to hear from the folks that really know best (all of you!) and put the Patient in the driver seat and let them hold the wheel as to the direction we are going to take.
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